Refund Policy

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law, and our customers elsewhere have similar rights under the laws of their country. Nothing in this Refund Policy limits those rights.

Our products are digital products, such as virtual items and subscriptions for our Discord bot game. They are sold to you by Tebex, our payment provider and Merchant of Record, and delivered to your game profile straight after payment. Due to the nature of how digital products work, all purchases are final and are non-refundable unless there is a major failure of the product (such as not working as intended, not received within a reasonable amount of time, or not as described), if your payment method has been compromised with adequate evidence, or if required by law. Please consider your purchase well before confirming your order.

We do not offer refunds for change of mind once your order has been processed and received. This means that, for example, we do not give refunds because you no longer want an item, you do not like it, you bought it by mistake, or you no longer play the game.

This policy forms part of our Terms and Conditions. Please also read the Privacy Policy to see what data we hold about your purchases.

You can ask for a refund, and we will review your request in good faith, in these cases:

• The product has a major failure. For example, it does not work as intended, it is not as described, or it was not received within a reasonable amount of time,
• A payment was made using your payment method without your authorisation, and you give adequate and relevant proof,
• A product or subscription that you paid for and that had not expired was removed or substantially reduced by us, and you did not break our rules. We may give you a replacement or credit first, but you can ask for a refund of the unused part if that does not fix the problem,
• We permanently shut down the services and you have a prepaid subscription period that was not used,
• You are entitled to a refund under the consumer law of the place where you live (see the Your Rights Where You Live section),
• A purchase was made by a person under 18 without the permission of their parent or guardian. Contact us within 30 days of the purchase and we will review it. We may ask for details so that we can check, and we may restrict the account while we do.

If your product has not arrived within 24 hours, please contact us through our contact page at amanialions.com/contact or by email at [email protected]. Before you ask, please check that you entered the correct Discord account at checkout.

Except where the law requires otherwise, we do not offer refunds for:

• A change of mind, buying by mistake, or not liking an item or its effect in the game,
• Changes we make to game balance, features, or events that do not stop you from using what you bought,
• Items that you have already used, traded away, or lost through your own actions,
• Items or subscriptions on an account that was banned or restricted for breaking our Terms after the product was delivered,
• Progress lost because you asked us to delete your data, or because your account was deleted after 12 months of inactivity following our notice,
• Delays or problems that are caused by your bank, your payment provider, or outages that are outside our control (we will still try to help you resolve them).

Australia

Under the Australian Consumer Law, if there is a major failure with a digital product or service, you can choose a refund or a replacement, and you may be entitled to compensation for any other reasonably foreseeable loss or damage. If the failure is not major, you are entitled to have it fixed in a reasonable time, and if we do not do that you can have it fixed elsewhere and ask us to pay, or end the contract and get a refund. You are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. We are not required to give a refund for a change of mind.

European Union and United Kingdom

The right to cancel a distance contract within 14 days does not apply to digital content that is supplied immediately, once you have given your prior express consent for us to start supplying it, and you have acknowledged that you lose your right to cancel as a result. By completing your purchase you give that consent and acknowledgement. If you did not give it, or if you buy a digital service (such as a subscription) and cancel within 14 days of buying, you may have the right to cancel and receive a refund (less a fair amount for any part of the service you have already used).

Separately, digital content and services must be as described, of satisfactory quality, and fit for purpose. If they are not, you have the legal remedies that your country gives you, such as having the problem fixed, a price reduction, or ending the contract and a refund. These rights cannot be taken away by this policy.

United States and Other Countries

In general, digital products are not refundable unless there is a major problem with them, as set out in this policy, or the law where you live requires it. Your local consumer protection laws, including laws about automatically renewing subscriptions, apply to you and we follow them. If you are not sure about your rights, please contact us.

Some products are subscriptions that renew automatically until you cancel. You can cancel at any time by using the cancel link in any Tebex email, or on your payment history page on the Tebex checkout site. If you cannot cancel it yourself, contact us through our contact page at amanialions.com/contact and we will cancel it for you. Once you cancel, no further payments are taken. You keep the benefits until the end of the period you already paid for.

Stopping play, deleting your Discord account, asking us to delete your data, or having your account closed for breaking our rules does not cancel your subscription, and an inactive game profile does not cancel it either. If you do not cancel, Tebex keeps billing you, and we keep your game profile so that what you pay for keeps working. Please check your Tebex emails and payment history if you stop playing.

We do not refund part-used billing periods unless there is a major failure, the law requires it, or one of the cases in the When You Can Get a Refund section applies. If you forgot to cancel and have not used the benefits of the new renewal period, contact us within 7 days of the renewal and we will review your request. Your local law may give you a longer or different right, such as a renewal cooling-off right, and we will respect it.

Contact us through our contact page at amanialions.com/contact or by email at [email protected]. Please tell us:

• Your Discord username and ID,
• The email address you used and the Tebex transaction ID from your receipt (if you have it),
• What product you bought, when, and what went wrong,
• Anything else that helps us find the purchase, such as the date and the amount. Our contact form cannot take files or screenshots, so please describe what you can see instead, and do not include card numbers, bank details, or passwords. If we need proof, for example a screenshot or a bank notice for an unauthorised payment, we will ask you for it in our reply and tell you how to send it safely.

We aim to reply within 5 business days. If we approve a refund, it is issued through Tebex back to your original payment method. It can take several business days to appear, depending on your bank. If we cannot give you a refund, we will tell you why, and you can still ask us to review the decision.

You retain the right to initiate a chargeback. However, we highly recommend contacting us before you initiate a chargeback as we can potentially work to resolve the issue without a chargeback. A chargeback can lead to restrictions on your account and on your use of Tebex, and Tebex may ban you from its stores.

If a payment is disputed, we may suspend the products bought with that payment, and we may terminate any account that initiates a chargeback in order to protect our services and users, once we have looked into it. If the payment really was unauthorised, you have done nothing wrong by telling your bank, and we will work with you and Tebex to resolve it.

Tebex Limited, trading as Tebex, is the seller of our digital products and handles payments, refunds, chargebacks, and taxes. Tebex's own terms apply to your purchase and say that purchases are final unless consumer law requires otherwise. Where this Refund Policy gives you more rights than Tebex's terms, we will make up the difference. Our refunds are paid through Tebex.

Our main method of contact is the form on our contact page at amanialions.com/contact. Please use it first for refund requests and purchase problems, as it reaches the right people and gives you a reference number. Our Discord Server and email are backup or alternative methods of contact: email [email protected], or [email protected] for legal matters. The Discord Server is mainly used for announcements and community chat, and we may ask you to send the details of a request through the contact form instead.

Amania: Land of Lions™ is a product of NKUBED Pty Ltd (ABN 89 699 730 044 | ACN 699 730 044)